Join the fun and exciting world of art at the Santa Barbara Museum of Art Store. We have a diverse collection of handmade jewelry, art books, and exceptional gifts reflective of Santa Barbara and art in the museum. We are looking for a professional and outgoing leader with high standards in the following; E-commerce and in-store sales and marketing, some merchandising, creativity, team and community building in the fun and dynamic world of retail. This role can create an environment of camaraderie and further enhance the wonderful customer/Visitor experience while enjoying working with an amazing Store team and other departments throughout the Museum periodically. Join us in leading the team to be dynamic drivers of sales and in maintain the displays based on museum store guidelines, invite customers to preview new products, and most importantly be respected as a valued member of a caring and professional team.
The role of Floor Leader is an integral part of the Store Leadership, we pride ourselves on creating a boutique retail experience. Looking for the right candidate to lead, motivate and incentivize the sales staff. They will maintain an expert level of interaction with the staff, general public and provide an exceptional customer service experience for our visitors, while effectively demonstrating product knowledge, and effective merchandising. The primary focus of this role is to create interest and excitement with our customers by telling a story about our curated products and expand the reach of our base. The Floor Leader represents the Museum to the public and members by creating a full experience and sense of community building. They also work in tandem with the museum to give important information such as exhibition schedules, local events, and membership benefit information to customers.
The Museum Store Floor Leader role is centered around excellent customer service and leading the store in a positive, productive and engaging manner. To provide excellent product knowledge of store’s collection of jewelry, art books, apparel and all other gifts to our customers, museum members, patrons and visitors. You will assist the Store Manager in creating a streamlined online presence using Shopify and Canva, add to the visual displays as needs arise based on art movement, the color story and gallery installations, assist with book signings & support our events. The Assistant Manager overseas the primary functions of the retail space; has great customer relations skills and community engagement.
This position is also responsible for re- merchandising, staff scheduling, and creating a fun atmosphere for both the staff and customers. This role involves maintaining clean and vibrant displays, and assist with the execution of store events that are engaging to guests as well as profitable. Supervisory responsibilities include, but not limited to, take the initiative to make procedural improvements with the guidance of the Manager, testing before implementing new procedures, training and scheduling staff, acting as floor leader, organizing backstock, able to handle many different POS transactions, troubleshoot the POS, organize backstock and coordinate daily tasks and processes for the team to keep the wheels turning and keep the store running smoothly. This person will display exemplary abilities in sales, overseeing customer special requests, implementing theft prevention, customer service, displaying merchandise on the floor and in windows, and fulfill store inventory levels for all of the amazing products we sell; all while inspiring the Store team to effectively communicate, empowering their success in these assignments and engagement as well. The ability to motivate and train employees with a positive attitude is essential to this role.
Lead kindly and welcomingly with the SBMA Store team every day, and successfully learn and retain merchandising standards on the floor in compliance with Visual Standards. High school diploma or equivalent is required/college experience and/or knowledge of retail, management, logistics is preferred. A passion for retail, art/art history and the marketing of products relating to the museum is preferred for this role. Knowledge of Art and Art History is especially helpful.
One to three years’ experience minimum is preferred of customer service in retail, having demonstrated excellent skills and composure when interacting with the general public, accuracy and proficiency in Point of Sale handling and operating a computer inventory system on Shopify. Able to disseminate information to staff and other departments in a clear and concise manner verbally in writing with Microsoft Office proficiency. One to two years in a supervisory capacity successfully leading a team is required. Must possess the ability to lift and carry books, merchandise and boxes (approx. Weight 25-35lb), walk up and down stairs often, stand for long periods, and walk throughout the day.
- The position reports to and works hand in hand with the SBMA Museum Store Manager.
- Microsoft Office proficiency is important for creating store signage and in communicating effectively with email systems.
- You must have a strong ability to learn and successfully utilize Shopify for specific sales transactions on our POS system for our website (no coding necessary) and imaging applications like Canva. All applications used are very user friendly. We offer training on these applications as it applies to the role.
- Schedule: Must be available 5 days a week, with possibly a few additional hours needed during the holidays. Rarely would overtime be requested.
- Dress: Appropriate business casual attire.
- Salary is $19.00 per hour with full benefits: medical, dental, vision, life and long term disability insurance, pre-tax plans, 15 days paid time off accrued annually, 13 paid holidays, 8 paid sick days, 403b matching eligibility after a year service up to 5% of earnings, store discount and more.
- A valid driver’s license and a clean driving record is required with reliable transportation for timely attendance. Although, there is no driving required for this role.
- Successful Background Check and proof of COVID-19 vaccination is required.
The Santa Barbara Museum of Art is an Equal Opportunity Employer and committed to diversity. The Santa Barbara Museum of Art is recognized for its comprehensive art collection, diverse exhibits, and a broad array of events and community activities.